Shipping policy

SAKURA SEOUL SHIPPING POLICY

Last updated: 16 September 2026

DELIVERY AREA

We currently deliver to addresses within the United Kingdom. Orders are dispatched from our UK fulfilment location. Delivery services available to you are displayed at checkout and depend on your delivery address.

UK STANDARD DELIVERY

Cost: £2.50
Free standard delivery: Orders of £25 or more after discounts
Estimated delivery: 2–5 business days

UK EXPRESS DELIVERY

Cost: £6.99
Estimated delivery: 1–2 business days

DELIVERY ESTIMATES

Delivery estimates are provided in good faith and begin after dispatch. They are not guaranteed delivery dates. Weekends, UK bank holidays, adverse weather, peak trading periods, courier disruption and circumstances outside our reasonable control may cause delays.

ORDER PROCESSING

Orders are processed on business days, excluding weekends and UK bank holidays. You will receive a dispatch confirmation when your order has been handed to the carrier. Where tracking is available, the dispatch email will include tracking information.

Please check your delivery name, address and postcode carefully before submitting your order. If you notice an error, request cancellation through your Sakura Seoul customer account as soon as possible. We cannot guarantee that an order can be changed or cancelled after processing has begun.

TRACKING AND DELIVERY

Tracking updates are supplied by the carrier and may take time to appear. A parcel may be delivered to a safe place, neighbour or collection point where permitted by the carrier and your delivery instructions.

If tracking shows a parcel as delivered but you cannot locate it, please check the delivery location, safe places, household members and neighbours before contacting us.

DELAYS AND NON-DELIVERY

If your order has not arrived within the estimated timeframe, contact us through the Contact page on sakuraseoul.com and include your order number. We will review the tracking information and, where appropriate, open an investigation with the carrier.

Please report a potentially lost parcel promptly. Carrier investigations can take several business days and we may need to wait for their outcome before issuing a replacement or refund.

DAMAGED PARCELS OR INCORRECT ITEMS

If your parcel or its contents arrive damaged, incomplete or incorrect, contact us as soon as possible. Keep the product and all packaging, and provide clear photographs of the outer parcel, shipping label and affected item so that we can investigate.

DELIVERY ADDRESS ISSUES

Sakura Seoul is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer. If a parcel is returned to us because the address was incorrect, incomplete, inaccessible or the parcel was not collected, we may refund the goods after receipt, less any delivery or return costs we are legally entitled to deduct.

CHANGES TO DELIVERY SERVICES

We may update delivery services, prices and thresholds from time to time. The options and charges shown at checkout at the time of purchase form part of your order.

For returns after delivery, please read our Return and Refund Policy.